Welcome to Fixpro, a brand of APLS Repaircare India OPC Private Limited (“we”, “our”, “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://fixpro.net.in, use our services, or interact with us in any other way. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

1. Introduction

Fixpro provides kitchen appliance repair and services in Bangalore and Chennai. As part of our operations, we collect and process personal information to deliver our services effectively and enhance your experience with us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data.

2. Information We Collect

We may collect and process the following types of information:

a. Personal Identification Information
  • Name
  • Email Address
  • Phone Number
  • Physical Address
  • Payment Information (only if you make a purchase through our website)
b. Technical Information
  • IP Address
  • Browser Type and Version
  • Device Information
  • Operating System
  • Access Times
  • Pages Viewed
c. Service-Related Information
  • Details of Appliances
  • Service Requests
  • Repair History
  • Customer Feedback
d. Other Information
  • Any other information you voluntarily provide to us

3. How We Collect Information

We collect information through the following methods:

  • Website Forms: When you fill out contact forms, service request forms, or job application forms on our website.
  • Emails and Communications: When you communicate with us via email, phone, or other channels.
  • Cookies and Tracking Technologies: To enhance your browsing experience and gather technical data.
  • Service Interactions: When you use our repair and maintenance services.

4. Use of Your Information

We use the collected information for various purposes, including:

  • To Provide Services: To process service requests, perform repairs, and deliver customer support.
  • Communication: To respond to inquiries, send service updates, and provide important information about our services.
  • Billing and Payments: To process payments for services rendered.
  • Improvement of Services: To analyze usage patterns and improve our website and services.
  • Marketing: To send promotional materials and updates (only if you have opted in).
  • Compliance: To comply with legal obligations and enforce our terms and policies.

5. Sharing Your Information

We may share your information in the following circumstances:

  • With Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you.
  • Legal Requirements: If required by law, regulation, or legal process, we may disclose your information.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with other parties if you have given us explicit consent to do so.

Note: We do not sell, trade, or otherwise transfer your personal information to outside parties except as described above.

6. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

  • Encryption: Protecting sensitive information during transmission using SSL encryption.
  • Access Controls: Restricting access to personal data to authorized personnel only.
  • Regular Audits: Conducting regular security assessments and audits to identify and address vulnerabilities.
  • Secure Storage: Storing personal information securely to prevent unauthorized access or disclosure.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

  • Understand Usage: Analyze how you use our website to improve functionality and user experience.
  • Personalize Content: Provide personalized content and recommendations.
  • Marketing: Deliver targeted advertisements based on your interests (only if you have opted in).

You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

8. Your Rights and Choices

You have certain rights regarding your personal information, including:

a. Access and Correction
  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
b. Deletion

You can request the deletion of your personal information, subject to certain legal exceptions.

c. Opt-Out
  • Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe link in such emails or contacting us directly.
d. Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child under 18, we will take steps to delete such information from our records.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

11. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, or country. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: